City reduces staff at facilities

The City of Cape Town will reduce the number of staff at their our offices to 60% to comply with the social distancing that is required as the country records an increase in the number of coronarivus (Covid-19) cases.

As from today, there are 554 confirmed cases throughout the country.

Mayor Dan Plato said: “The City is doing all it can to protect its employees, and residents visiting our offices across Cape Town. We are in the midst of an unprecedented period that calls for greater awareness and interventions.”

Customer offices will remain open, however, the City is reducing the number of employees at these facilities and offices to limit contact between staff.

Residents are advised to, where possible, conduct their business online, rather than visiting the City’s Customer offices.

Residents are encouraged to submit service requests using the following channels:

– Call 0860 103 089 (choose option 1 for solid waste and option 2 for water-related matters)

– For water matters, please email, or SMS 31373 (max of 160 characters)

– Online on, click on City Connect and choose the applicable need – be it to report a fault, or request a service.

The municipal courts will remain open and functional, but access to court buildings is restricted to comply with the social distancing requirement.

The public is reminded that fines and warrants still need to be paid. You can make online payments at