Horst Lindstedt, Vredehoek,
You might remember my case. In 2015 I tried to challenge the 80/20 rule being applied by Mutual & Federal.
After a 13-month-long fight the insurer eventually reimbursed me with the sum of
R10 000 after their initial offer of R1 500.
The most important lever that I applied was the threat of a small claims court application.
The compensation was paid out by Mutual & Federal before your story was published.
So, I suggest Mr Gain does the same.
That way the claim is not directed towards the respective insurance company but the other driver.