City’s call centre hours operating reduced

The City’s call centre operating hours will be reduced, for the accounts and general enquiries queue only, over the festive season.

The call centre will be operational from 7am to 5.30pm from Saturday December 15 to Sunday January 6. Water-related enquiries will be dealt with as normal with a dedicated 24-hour line.

The Electricity Department’s Technical Operation Centre as well as the Transport Information Centre will continue to operate during this period for all electricity and transport-related enquiries.

Residents can still register service requests for water-related enquiries by:

WhatsApp to 063 407 3699

Email to

SMS to 31373

For electricity-related enquiries, residents can SMS 31220.

They can also visit

For account-related queries an email can be sent

The Public Emergency Communication Centre will continue to operate on a 24-hours basis.

The call centre will resume normal working hours on Monday January 7.